Here at Presence we’re committed to getting your order to you as quickly and smoothly as possible.

Australia-Wide Shipping
We offer flat rate standard shipping across Australia for $9.95.
Enjoy free standard shipping on all Australian orders over $150.

Please note that larger or bulky items may incur additional shipping costs, which will be calculated at checkout.

Dispatch Times
We aim to dispatch all orders the same day if placed before 2:00pm (AEST).
Orders placed after this time will be dispatched the next business day.

Orders won't be dispatched on weekends or public holidays.

Tracking
Once your order has been shipped, you will receive a tracking number so you can follow its journey.

Delivery Timeframes
Delivery times vary depending on your location within Australia.

Click & Collect
Click & collect is available for local customers. We will aim to have your order ready for pickup as soon as possible, and you will be notified when it is ready.

Gift Wrapping
We’re happy to offer gift wrapping upon request. Simply leave a note at checkout and we’ll take care of it.

International Shipping
We also offer international shipping. Rates and delivery timeframes will be calculated at checkout based on your location.

* We currently aren't shipping to the USA. We will continue to monitor the current global situations and inform you if this changes.

Additional Information
While we do our best to ensure prompt delivery, occasional delays may occur due to factors outside our control, such as postal service delays or peak periods.

If you have any questions about your order, please don’t hesitate to get in touch.

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Thanks so much for shopping with us!